Shipping policy
Thank you for visiting and shopping at novahair.co. Following are the terms and conditions that constitute our Shipping Policy.
The quality delivery time is 10-15 days (Monday – Friday) - When we ship your order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
Depending on the product, season, and demand, sometimes we ship from our overseas global warehouse when stocks aren't available.
Shipping Cost:Â For all orders shipping is free.
While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Order changes
Once your order has been confirmed, it can't be modified or cancelled. If you'd wish to return a product, you have to start out the returns procedure once you've received the item.
Item not received
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don't have control over it (once it’s by the carrier), but if the problems still persists kindly write us at support@novahair.co  and we'll try our greatest to help and resolve the issue at our earliest.
Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at support@novahair.co and we'll assist you to resolve the issues at our earliest.
 Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
 Damages
novahair.co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Contact us :
From 9am. to 6pm. Monday to Saturday.
Email: support@novahair.co
